1. Information We Collect
When you use our towing services in Fresno, CA, we may collect:
- Contact Data: Name, phone number (when you call us or submit a contact request).
- Service Details: Vehicle information, location data for towing dispatch.
- Usage Data: IP address, browser type (via cookies and Google Analytics).
2. How We Use Your Information
- To provide 24/7 emergency towing and roadside assistance
- To dispatch flatbed or heavy-duty towing services
- For internal analytics to improve our services
- To comply with California DMV and CPUC regulations
3. Sharing Your Information
We prioritize your privacy:
- Towing Partners: Only when necessary to complete your service request
- Legal Requirements: When required by California law or court orders
- Payment Processors: Only if you choose electronic payment (currently we primarily accept cash/check)
4. Your Rights (CCPA/CPRA)
As a California resident, you can:
- Request access to your service history
- Ask for deletion of non-essential data
- Opt-out of any future data sharing (not currently practiced)
5. Cookies & Tracking
We use minimal tracking to:
- Analyze website traffic via Google Analytics
- Improve our service area coverage in Central Valley
Manage cookies through your browser settings.
6. Data Security
- SSL encryption on all web communications
- Secure storage of service records
- Regular staff training on data protection
7. Policy Updates
We'll notify you of changes by:
- Updating the "Last Updated" date
- Posting notices in our physical location